Shipping Guide

Most orders are generally shipped from the Melbourne distribution centre, the next day after full payment is received.

Volcanic Earth orders are usually shipped within 2 business days via international airmail through Vanuatu Post and delivery time is between 7 to 21 days.

For other orders, MORE 4 LESS is working with multiple couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

 

Australia Post

Item that weighs 22 kg or less will be dispatched with Australia Post
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.

Items can be tracked at https://auspost.com.au/mypost/track/

 

Aramex

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track the item that is dispatched width Aramex, please visit https://www.aramex.com.au/tools/track/ and use the given tracking number.

 

Allied Express

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Items can be tracked at http://alliedexpress.com.au/ or call 13 13 73 for more queries.

 

Toll

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

 

Hunter Couriers

Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.

If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. If the delivery is missed, the item will be return to the depot.

Our customer service team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home

 

General Shipping Time Estimates

Please Note: We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

The table below can be used as a general reference only, for delivery timeframes and are only estimates :

State Metro Areas Other Areas
VIC 3 – 5 Business days 5 – 10 Business days
NSW, SA, ACT 4 – 8 Business days 5 – 10 Business days
QLD, NT, WA & TAS 7 – 10 Business days 7 – 10 Business days

 

Note: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

 

Inaccurate address

If there are any address discrepancies with your order and the product is returned us. A re-delivery cost will occur for any products that are returned to us. Please ensure you provide the correct shipping address.

 

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.

If your item is delivered by Aramex or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

 

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

Undeliverable Postcodes

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

For All Items:

State

Postcode

Suburb

SA

5701

WOOLUNDUNGA

WA

6740

DRYSDALE RIVER

WA

6740

MITCHELL PLATEAU

WA

6740

OOMBULGURRI

WA

6740

KALUMBURU

WA

6740

PRINCE REGENT RIVER

WA

6740

WYNDHAM

WA

6743

WARMUN

WA

6743

CAMBRIDGE GULF

WA

6743

LAKE ARGYLE

WA

6743

DURACK

WA

6743

GIBB

WA

6743

KUNUNURRA

TAS

7151

HEARD ISLAND

TAS

7151

DAVIS

TAS

7151

MAWSON

TAS

7151

MACQUARIE ISLAND

TAS

7151

MCDONALD ISLANDS

TAS

7151

CASEY


For Bulky items:

State

Postcode

NT

0800-0999

NSW

2641,2717, 2831, 2898, 2899

QLD

4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

SA

5701

WA

6055

TAS

7151

WA

6215-6699

WA

6700-6799

 

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. If the postcode is not on the list.

If the item cannot be delivered to the address but you still placed the order with us, we will contact you through email with the extra shipping fee after the order is paid. You will need to pay the extra fee to get the order delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification. This is usually for more remote areas.